Politica di restituzione e rimborso

At Lòra Skincare, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy to make the process as smooth and convenient as possible.

Refund Policy

1. Eligibility for Refund:

• Refunds are available for products purchased directly from the Lòra Skincare website.
• To be eligible for a refund, the product must be returned within 14 days of the purchase date.
• The product must be in its original packaging, unused, and in the same condition that you received it.

2. Non-Refundable Items:

• Gift cards.
• Products marked as final sale or clearance items.

3. How to Request a Refund:

• To initiate a refund, please contact our customer service team at info@loraskincare.it with your order number and a brief explanation of your reason for the return.
• Once your return request is approved, you will receive detailed instructions on how to return the product.

4. Returning Your Product:

• Please ensure the product is securely packaged to prevent any damage during transit.
• You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

5. Processing Your Refund:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Please note that it may take up to 2 weeks for your bank or credit card company to process and post the refund to your account.

If you have any questions or need further assistance, please do not hesitate to contact us at info@loraskincare.it.

Thank you for choosing Lòra Skincare. We appreciate your trust and are here to ensure your satisfaction.

Lòra Skincare Team